FREQUENTLY ASKED QUESTIONS

Finsbury Water Filters products utilising the Disruptor™ PACV filter media are able to reduce Chromium VI, Copper, Lead, Iron and Selenium. Other than that, excessive chlorine, its by-products and unwanted taste can be removed as well.

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The Finsbury’s replacement cartridge is available at the nearest Watershoppe. You may also write to us at sales@waterco.com.my for more details.

Maintenance can be easily done by switching Multiport Valve positions between “Filter”, “Backwash” and “Rinse” modes. The process normally takes less than 10 minutes, with sufficient flowrate and pressure from incoming water. For detailed backwash procedure, please refer to the operating manual that comes with the product.

1. Remove filter cover. Turn filter anti-clockwise. The filter will rotate away from the filter holder. Pull the filter upwards to remove.
2. Insert filter into the filter holder. Turn filter clockwise until it stops. The bottom surface of the filter will be flush with the bottom of the filter holder when fully installed. Replace filter cover.

By having Disruptor filtration technology, our Finsbury filter reduces more impurities than any other conventional water filter.

It is advised to backwash the filter at least once a week to prevent caking/hardening of filter media. 

Disruptor average pore size of 2 microns and a mean flow pore of 0.7 microns.

Finsbury come with 2 cartridges, PP sediment cartridge & Disruptor cartridge.

6 months.

Depending on your incoming water quality and desired filtered water quality, our sales representative can visit your facility to provide free consultation to you. You may also write to us at sales@waterco.com.my for appointment with our sales representative.

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There are many possibilities for the water to become yellowish. You would need to do the water analysis for your water to identify the compound. Our sales representative can visit your industrial premise to provide free consultation to you. You may also write to us at sales@waterco.com.my for appointment with our sales representative.

Chlorine in itself does not appear to be a problem other than the aesthetic concerns of undesirable taste and odour it creates. There has been a lot of research on the effects of chlorine with evidence showing that the biggest concern being its reaction with natural organic materials like leaves and humus forming disinfection by-products, which are considered carcinogens. Installing ChlorFree filter range that incorporates the use of activated carbon can be very effective in correcting this problem.

Despite having tip-top quality of filtered water, all Finsbury water filter materials in direct contact with water do not contain polycarbonate and are food grade as well as BPA free.

You may flush the Finsbury water filter for 1 – 2 minutes, then only proceed for normal usage.

The household point of entry water filter is a water filter that typically treat water to make it more palatable (easy to drink) and cleaner for the entire home.  It is installed at the main water line so every fixture in the home will have treated water. Waterco Micron W250MKII and W300MKII is one of the leading household point of entry water filter in Malaysia and globally.

GAC-Plus is Granular Activated Carbon which offering wide range of application in water purification and industrial process liquids. Its porous structure effectively removes dissolved organic matter, pesticides and chemicals in raw water source, while significantly improves water quality.

It is recommended to use both as W250/300 is used outdoor to capture rougher particles and sediments; meanwhile Finsbury filter is installed at water tap for drinking water purpose. A good outdoor filter like W250/300 can prevent Finsbury filter from failing prematurely.

The media that filled up the Waterco Micron W250MKII and W300MKII is Zeoplus. ZeoPlus is a naturally occurring mineral rock, found in areas where there has been historic volcanic activity. Its microporous structure and ammonia removal properties will significantly improve the quality of your drinking water.

It is recommended to replace Zeolite (remove Zeolite, change to Zeoplus) media after 3-5 years, some filters which are properly maintained might have media life span lasted up to 7 years.

Kindly refer to our contact page for nearest Watershoppe. You may also write to us at sales@waterco.com.my for more details.

It is advised to perform first flush to cleanse fine particles on the filter surface that might be produced during manufacturing process.